Pixkit

Support

Questions about Pixkit, a purchase, or your data? We’re here to help.

Contact support

Email gengzhixiang1992@gmail.com. Include the App version, your iPhone model, your iOS version, and a short description of the problem. We usually reply within 2 business days. Please do not send passwords, payment details, or other sensitive information.

Common questions

Which iPhones are supported?

Pixkit runs on iOS 17 or later.

Why is compression taking a long time?

Large or long videos take longer. Keep Pixkit open until the progress bar finishes; very long videos may need the device to stay unlocked. Make sure there is enough free storage for the exported file.

My ID photo was rejected.

Requirements differ by country and agency. Compare your photo with the official guidance for head size, background, lighting, and expression, and retake it if needed.

A video from iCloud won’t load.

Pixkit may need to download the original from iCloud first. Check your internet connection and that iCloud Photos is available, then try again.

Does the App require an account?

No. Pixkit does not require registration or login.

How do I restore my purchase?

Open the App, go to Settings, and tap Restore Purchases while signed in with the same Apple Account you used to buy.

How do I cancel my subscription?

Open iOS Settings → [your name] → Subscriptions, choose the App, and tap Cancel Subscription. You keep access until the end of the current period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and select the purchase.

Legal information

Review the Privacy Policy and Terms of Use.