Fernote

Support

Questions about Fernote, a purchase, or your data? We’re here to help.

Contact support

Email gengzhixiang1992@gmail.com. Include the App version, your iPhone model, your iOS version, and a short description of the problem. We usually reply within 2 business days. Please do not send passwords, payment details, or other sensitive information.

Common questions

Which iPhones are supported?

Fernote runs on iOS 27 or later. Plant identification uses Apple Intelligence and works on iPhone models that support Apple Intelligence (currently iPhone 15 Pro or later) with Apple Intelligence turned on in Settings → Apple Intelligence & Siri.

Why was my plant identified incorrectly?

Try a clear, well-lit photo of a single leaf or the whole plant against a plain background. Results are generated automatically and may be inaccurate, especially for rare species or seedlings.

Are my photos uploaded?

Photos stay on your device. When the on-device model is unavailable, a photo may be processed by Apple’s Private Cloud Compute to complete the request; we do not operate any server that receives your photos.

I’m not getting watering reminders.

Check that notifications are allowed for Fernote in iOS Settings → Notifications, and that the plant has a care schedule turned on.

Does the App require an account?

No. Fernote does not require registration or login.

How do I restore my purchase?

Open the App, go to Settings, and tap Restore Purchases while signed in with the same Apple Account you used to buy.

How do I cancel my subscription?

Open iOS Settings → [your name] → Subscriptions, choose the App, and tap Cancel Subscription. You keep access until the end of the current period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and select the purchase.

Legal information

Review the Privacy Policy and Terms of Use.